WE'RE PASSIONATE
ABOUT INNOVATING
Are you? We'd love to chat.
LOCATION
North Charleston's old Navy base
LUMIQ Inc’s home at 2031 Avenue B on the old Navy Base in North Charleston offers a uniquely inspiring setting - an energetic pocket of innovation tucked right into the heart of the Charleston peninsula. The historic industrial character of the base mixes with a growing ecosystem of cutting-edge startups, creating a place where creative engineers, founders, and technologists cross paths daily. It’s a cool, collaborative environment that blends Charleston’s charm with a forward-looking, tech-driven culture.
JOB OPENINGS
Looking for a different kind of challenge?
This is a place for people who like to stretch beyond a single job title, wear many hats, and take ownership of meaningful work. You’ll collaborate closely with a tight-knit team that depends on your ideas, your initiative, and your craftsmanship. If you want to build high-quality technology in an environment that encourages creativity, responsibility, and impact, you’ll fit right in here.
PRODUCTION TECHNICIAN
North Charleston, SC
As a Manufacturing Technician at LUMIQ Inc., you will play a key role in the production, assembly, and delivery of Lightmaps.io products. You will work hands-on with equipment, materials, and processes to ensure high-quality standards are met. This position requires attention to detail, a willingness to learn, and the ability to adapt in a dynamic, small-team environment.
Your duties and responsibilities will include, but are not limited to:
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Hand soldering of electronic components.
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Setting up and operating UV printing and laser cutting equipment.
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Assembling parts and products according to specifications.
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Preparing finished products for shipment with accurate labeling and protective packaging.
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Tracking, organizing, and restocking materials and supplies.
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Performing routine equipment checks and resolving production or equipment issues.
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Coordinating and processing orders for on-time delivery.
Qualifications
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Prior experience in manufacturing, assembly, or related technical work preferred.
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Basic soldering skills and comfort working with small tools.
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Familiarity with UV printing and/or laser cutting equipment a plus (training provided).
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Strong organizational skills and attention to detail.
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Ability to follow instructions, work independently, and as part of a team.
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Good communication skills for customer and team interactions.
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Hands-on work in a workshop/production environment.
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Ability to lift up to 30 lbs and stand for extended periods.
CUSTOMER SERVICE
North Charleston, SC or Remote
As a Customer Service Specialist at LUMIQ Inc., you will be the primary point of contact for Lightmaps.io customers who need assistance with setup, configuration, and troubleshooting of their products. You will communicate directly with users via email and phone, helping them get the most value from their Lightmap experience. This role requires clear communication, problem-solving ability, patience, and a genuine desire to help customers succeed. You’ll work closely with our technical and manufacturing teams in a fast-paced, small-team environment.
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Your duties and responsibilities will include, but are not limited to:
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Responding to customer emails and phone calls regarding product setup, usage, and troubleshooting.
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Walking customers through Lightmap configuration and installation steps with clarity and professionalism.
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Documenting common issues, solutions, and customer feedback to improve product and support workflows.
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Creating and updating help articles, FAQs, and support resources.
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Coordinating with engineering and manufacturing teams to resolve complex or product-specific issues.
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Tracking and managing open support cases to ensure timely, accurate follow-up.
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Assisting with order-related questions such as shipping, replacements, or warranty inquiries.
Qualifications
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Prior experience in customer service, technical support, or help desk roles preferred.
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Ability to explain technical concepts in clear, customer-friendly language.
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Strong written and verbal communication skills.
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Basic troubleshooting skills and a willingness to learn the technical aspects of Lightmaps.io products.
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Organized, detail-oriented, and able to manage multiple open cases simultaneously.
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Comfortable using email, ticketing systems, and phone support tools.
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Ability to work independently and collaboratively with a small, cross-functional team.
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Patience, empathy, and a customer-first mindset.
Apply Now
Please complete this form and we'll reach out to setup a time to chat.